Terms of Use

1. Who these terms are with

These terms are between you and The Negotiation Experts, an independent advisory firm operating through legal entities in the United Kingdom, the United States and Singapore. The entity contracting with you for any commercial engagement is identified in the engagement letter; for public site use, the relevant entity is the firm's UK entity unless your jurisdiction requires otherwise.

2. Site content and intellectual property

All content on this site — including written analysis, white papers, case studies, design, layout, photography and code — is owned by The Negotiation Experts or used under licence. You may read the content for your own internal commercial decision-making, and you may share specific articles or white papers with colleagues inside your organisation. You may not republish, syndicate, reproduce in commercial training material or reuse in your own client work without our prior written consent. The firm's name and logo are unregistered trademarks of the firm and may not be used without our consent.

3. White paper downloads

White papers and other gated research are licensed for your internal organisation's use. They are not licensed for distribution outside your organisation, for reproduction in third-party publications, or for use by competing advisory firms. Each white paper download is logged against the requestor's name, email and company for record-keeping and lead-management purposes (see the privacy policy for retention details).

4. Strategic advisory — not legal or financial advice

The Negotiation Experts provides strategic and commercial advisory in connection with enterprise IT contract negotiation. We are not a law firm. We are not a regulated financial adviser. Nothing on this site, in our white papers, in our case studies or in our blog constitutes legal advice or financial advice. Where a negotiation requires legal advice (contract drafting, regulatory analysis, litigation strategy) we work alongside your legal counsel or refer you to specialist counsel; we do not substitute for them.

Where a negotiation involves financial structuring decisions (capitalisation of software costs, tax treatment, lease versus buy), we work alongside your finance team or your external advisers; we do not provide regulated financial advice.

5. Engagement terms

Every commercial engagement with the firm is governed by an engagement letter signed by both parties. These site terms do not modify or supersede an engagement letter. If there is any conflict between these terms and an executed engagement letter, the engagement letter governs.

6. No reliance on site content for specific transactions

The content on this site (white papers, case studies, blog posts, vendor pages) reflects the firm's general understanding of the relevant vendor commercial position at the time of publication. Vendor pricing, contract terms, audit cadence and commercial practices change continually. Do not rely on site content alone for any specific transaction. Engage the firm or your own advisers for transaction-specific guidance.

7. Anonymised case studies

Case studies on this site are anonymised by industry, revenue band, geography and contract value range. They do not identify our clients. They do not name vendor employees, vendor regional offices, individual deal-desk personnel or named legal counsel on either side. The dollar amounts, percentages and other quantitative claims in case studies are accurate within rounding to the nearest material unit; minor variances exist where exact figures would risk re-identification of the underlying client.

8. Third-party links

This site contains links to third-party websites for reference. We are not responsible for the content, accuracy or privacy practices of third-party sites. A link does not constitute endorsement.

9. Forms and submissions

When you submit a form on this site, you confirm that the information you provide is accurate, that you are authorised to provide it on behalf of the organisation you represent (if applicable), and that you are not submitting on behalf of a competing advisory firm or for the purpose of competitive intelligence. We reserve the right to decline to engage with any submission at our sole discretion.

10. Limitation of liability

To the maximum extent permitted by law, the firm's total liability arising from your use of this site is limited to GBP 100. This limit does not apply to liability that cannot be excluded as a matter of law (including liability for personal injury caused by negligence, fraud or fraudulent misrepresentation). Liability under any executed engagement letter is governed by that engagement letter, not by these terms.

11. Indemnity

You agree to indemnify the firm against any claims arising from your breach of these terms, including third-party claims arising from your unauthorised use, reproduction or distribution of site content.

12. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these terms or your use of the site, except that we may bring proceedings in your jurisdiction where required to enforce our rights against an infringement of intellectual property occurring there.

13. Changes to these terms

We review these terms at least annually. Material changes are notified by site-wide banner for at least 30 days. The version date and version number at the top of this page reflect the most recent review.

14. Contact

Questions about these terms or about content on the site: contact us via the contact page, selecting “Site content or legal” from the form options. We respond to substantive enquiries about site content, intellectual property and republication requests within one business day. We do not respond to automated scraping requests, bulk content-licensing approaches from generative AI training operators, or commercial enquiries dressed as content questions; those are routed to the standard contact form like any other commercial introduction. For unsolicited press enquiries, identify yourself and your publication clearly in the initial message; we route press to the relevant partner and respond within two business days where time and confidentiality obligations permit.